Refund eligibility
Because sweets, snacks and gift hampers are food products and many items are perishable, refunds are reviewed case by case. Refunds are generally considered for duplicate payments, failed payments, unavailable products, accepted cancellations or verified quality and delivery issues.
Customers should report any issue as soon as possible with order details, photographs where relevant and a clear description of the concern.
Non-refundable situations
Refunds may not be available for incorrect address details, recipient unavailability, taste preference, minor product variation, delayed reporting, opened or consumed products, or issues caused after successful delivery.
For courier damage or delivery concerns, Govindam Sweets may request photos of packaging, product condition and shipping label before deciding the resolution.
Refund method and timeline
Approved refunds are usually processed back to the original payment method. Timelines depend on the payment provider, bank or wallet. Govindam Sweets may also offer replacement, store credit or partial refund where appropriate.