Information we collect
Govindam Sweets collects information needed to process orders, respond to enquiries and provide customer support. This may include name, phone number, email address, delivery address, billing details, order notes and communication history.
When payments are processed by third-party payment providers, Govindam Sweets receives payment status and order reference information. Sensitive payment credentials are handled by the payment provider according to their own security practices.
How information is used
We use customer information to confirm orders, arrange delivery, send order updates, respond to support requests, improve product availability and manage gifting or bulk enquiries.
If you contact us on WhatsApp, phone, email or social media, we may use that channel to continue the conversation about your order or enquiry.
Sharing and control
Customer information may be shared with payment processors, delivery partners, technology providers or support tools only as needed to operate the service. We do not sell customer personal information.
Customers can request correction or deletion of their information where legally and operationally feasible by contacting Govindam Sweets.